Credit Guide and Privacy Consent
Our Credit Guide, Quote and Privacy Consent explains the services we provide, our fees, the commissions we may receive, how we handle your information and how to make a complaint.
Credit Guide and Privacy Consent. Please read our Credit Guide, Quote and Privacy Consent before you apply. It explains our services, fees, the commissions we may receive and how we handle your information.
Licensee and representative details
DCS Financial Services Pty Ltd (ABN 14 691 437 742) is an Authorised Credit Representative (ACR 574826) of Australian Credit Licence 414426 (AFAS Group Pty Ltd, ABN 12 134 138 686).
Our obligations
Before we provide credit assistance we must make a preliminary assessment of whether the credit contract is not unsuitable for you. You can ask for a copy of the preliminary assessment within seven years of the credit assistance being provided.
Fees and commissions
The maximum fees payable by you to us, and the commissions we may receive from lenders, are set out in the Credit Guide and Quote above. Fees are only payable if your loan proceeds.
Complaints
If you have a complaint, please contact us at admin@dcsfinancialservices.com.au or 02 8102 4448. We'll try to resolve it quickly and fairly.
If we can't resolve your complaint, or you haven't had a response within 30 days, you can contact the Australian Financial Complaints Authority (AFCA), a free and independent dispute resolution service:
- Phone: 1800 931 678
- Website: www.afca.org.au
- Email: info@afca.org.au
- Mail: GPO Box 3, Melbourne VIC 3001
- Our AFCA membership number: 118759